FAQ’s

A. It is very simple to place an order with us.

STEP 1: Browse through our product pages using our easy navigation tools or the filter panel. Once you’ve shortlisted the product/s that you want to buy, select your size and click on the ‘ADD TO CART’ tab.

STEP 2: After you’re done adding products to your cart, review your products and their details. Once you’re satisfied, click on ‘CHECK OUT’.

STEP 3: Provide your shipping and payment details as requested, so that the order reaches you with ease.

Your part is done! Now we’ll receive your order and process it with the maximum efficiency and deliver it to you hassle-free in the stipulated time.

A. You don’t necessarily need to Sign Up to place an order.

But we do recommend it, as we generally give a lucrative first-time discount on purchase to people that Sign Up with us.
The benefits of signing up are multifold, as then you’ll be updated ahead of any new product launches, brand activities, discount promos or End of Season Sales taking place on the website!

It really helps us serve you better.

A. Once you’ve placed the order, you will first receive a confirmation mail from our end. From that point, it will take the time stipulated for that product on the site itself.

Once the order is shipped we will inform you, along with the Tracking Number of the package. You can easily track the movements of your package on the website of the courier partner we’ve used for your delivery.

In case there is still an issue, please write to us on madiha.jaipur@gmail.com and we’ll provide all the information.

A. Your personal online data and security is very important to us. We use the latest SSL encryption technology to store and transmit your personal and payment information safely through our systems.

We accept Credit or Debit Card & wallets payments only through a secure online server. All orders are processed through a secured checkout system.

A. We charge a small fixed fee for shipping to customers within India.

And, currently we are not shipping to customers outside of India.

A. Yes, the billing and shipping address can be different.

However, we do not deliver to P.O. Box or Drop Box addresses. We request you to provide full addresses with the relevant postal code / zip-code.

Please contact us in case of further assistance required.

A. Yes, your package is insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they will no longer be covered by insurance.

If your box is damaged upon arrival, we strongly recommend that you either refuse the delivery or make a note when signing for it, mentioning that you are accepting a damaged box. Please keep the external packaging material for our courier partners to able to inspect.

Providing pictures of the package in its state of delivery is also recommended.

A. Products on madihajaipur.com are mostly handcrafted and due to the intricate and exclusive nature of the products, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the same in reality.

However, there may be very minor variations in the color of the fabric, prints or embroideries of the actual product versus the product image you see on your monitor.

A. In a situation like this, it’ll be best if you just write to us on madiha.jaipur@gmail.com and we’ll be able to let you know decisively if we’ll be able to specially produce that piece for you or not.

Though we generally do tend to go out of our way for our customers.